Why Live Chat Is A Game Changer For Estate Agents

In the modern day people want information at their fingertips and if someone has a question about your service then being able to answer this straight away or at least try to satisfy the query is going to put you one step ahead of your competitors.

More and more people browse the internet later in the day or evening and if your estate agency closes at 5.30pm who is there to help them? No-one. That could all soon change as Live Chat is about to become a game changer for your estate agency.

Driving Traffic To Your Website Is Key

There are various methods to driving traffic to your website which may include email marketing, social media, SEO and so on but it is how you manage that traffic when they land on your website is crucial. People will browse through your website and hopefully the call to actions are strong enough to encourage someone to click for a viewing, valuation or even just using the contact us form online.

You Don’t Need To Sleep In The Office!

Here at Agent Chat, we are able to help you with an out of hours’ service that will aim to collate the details of those who are looking for more information. People will not always wait until the next morning to call you as they are busy with their day to day routine. Our live chat operators are trained to help understand your estate agency and will work with key questions that you are likely to be asked but their main goal is to generate the lead for you.

Looking at the industry now, we all know that gaining valuations can be tough and with lots of competition (including online agents) you are all fighting for the same listing. With Live Chat you would be offering a service that other agents are not using. How good does that look to a potential vendor?

We all know that driving traffic to your website is difficult, especially when the property portals are spending millions of pounds in marketing for people to go online and search for a property or agent to sell or let with. What if live chat could help you maximise each visitor you get?

It’s About Asking The Question

If someone walked into your office and stood there looking at the boards in the office with all your latest instructions, would you stand up and ask if you can be of any help to them? Of course you would! So, your website is no different.

In the past few months, we have used live chat to help us win business as we have shown that we are on hand to answer any questions that potential clients have about our services.

For as little as £99 + vat per month you could be one step ahead of the rest. If a potential vendor used this service and you listed their property which later sold, what is that listing worth to you? £2,000 or even £5,000. This turns a marketing tool into an investment.

So, maybe you have not seen this in action before. Well now is your chance as you could even take a 30 day free trial and see for yourself how this could work. The more traffic you are driving through social media marketing or email marketing the more chances of winning more instructions.

If you would like to learn more about this, click here to visit Agent Chat.

Simon Clark